Refund policy

RETURNS/ EXCHANGES

Kaleo is committed to ensuring you are happy with your purchase.  If for any reason you're not completely satisfied with your purchase, you may return it to us in original condition within 30 days of purchase and Kaleo will replace it or refund your purchase price using the original payment method.

Please fill out a return form and post or deliver your returns to:
Kaleo Designs
459 Kerikeri Road
Kerikeri, 0293

In the case of an exchange.( excluding international shipments) no additional shipping costs will apply for re-sending any first exchanged product, with the exception of any added cost for additional items.  For refunds, there will be a $15.00 processing fee that will be deducted from any original amount paid, plus any original shipping costs incurred by Kaleo Designs. Please note: No refunds or free exchanges on sale items. 

For your convenience, you can re-use the original packaging that your order arrived in.

No returns after 30 Days.

Original shipping cost is not refundable when an item is returned.

Return and Exchange New Items Only:
Returned and exchanged items must be in new, unworn condition without any damages and with the original hang tag attached.   

NOTE: Please remember to leave the tags on if you wish to return or exchange the item. If the original hang tags are not on, or the product has been used or damaged in any way since purchase, the return or exchange cannot be processed.