Returns

We accept returns on full-priced items for any reason — whether it’s a matter of size, colour, or a change of mind.

To be eligible for a return, items must be:

• Unworn and unwashed
• In original condition, with all tags attached
• Returned within 30 days of purchase.

Please note:

• We are unable to accept returns on sale items.
• Any requested eturns to overseas addresses , or alternative addresses than originally processed will require payment by customer for additional shipping.
• Gift cards are non-refundable and cannot be exchanged for cash.

Please complete our Returns & Exchanges Form to send us back your products.

All returns/ exchanges shall be sent back to:

Kaleo Designs
459 Kerikeri Road
Kerikeri 0293.

Exhanges

Exchanges are processed based on availability once your return has been received and approved by our team.

If the item requested is no longer available, we will issue a store credit for the full value of the returned item.

Please note:

• One exchange per order is permitted.
• After an initial exchange, further exchange requests cannot be accommodated.

If Your Exchange Doesn’t Work Out

Should the exchanged item still not meet your needs, you may choose one of the following:

• Store Credit – credited to your account for use at any time.
• Refund – returned to your original payment method, less any shipping fees paid by Kaleo for original shipment or exchanges sent.

In-Store Purchases

Items purchased in-store must be returned directly to the store of purchase for any exchange. If you're unable to return in person, please contact our team at info@kaleo.co.nz and we’ll be glad to assist.