Shipping: We process orders within 24–48 hours of receipt and ship out the next postal day. All parcels are sent with tracking, and these details are provided in an email upon dispatch.Please enter your address carefully; if no one is home the courier may leave the parcel in a safe place at their discretion. Delivery timeframes are not guaranteed and Kaleo is not liable for loss, damage, or misaddressed parcels.
Returns: If you are not completely happy, you can return items in new, unworn condition with original tags within 30 days for an exchange or a refund to the original payment method. Exchanges within NZ are re-sent at no extra shipping cost. Original shipping is not refundable and, for refunds, any shipping paid by us may be deducted. Returns can be posted or delivered to: Kaleo Designs, 459 Kerikeri Road, Kerikeri 0293.