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Shipping & Returns

Shipping:

We process orders within 24–48 hours of receipt and dispatch on the next postal business day. All parcels are sent with tracking, and tracking details will be provided by email once your order has been shipped.

Please ensure your delivery address is entered correctly. If no one is available at the delivery address, the courier may leave the parcel in a safe place at their discretion. Delivery timeframes are estimates only and are not guaranteed once your parcel has been dispatched with the courier. Kaleo Designs is not liable for delays, loss, damage, or parcels delivered to an incorrectly supplied address.

Returns & Exchanges:

If you are not completely happy with your purchase, items may be returned in new, unworn condition with original tags attached within 30 days of purchase for an exchange or refund to the original payment method.

Exchanges are permitted one time only per order/item. For customers within New Zealand, the exchange will be re-sent at no additional shipping cost. Any further exchange requests will be at the cost of the customer. Please check availability of exchanged product prior to returning product to us, or call us.

Refunds will be issued less any original shipping costs incurred by Kaleo Designs in sending your order, plus a $15 processing fee.

Returns can be posted or delivered to:

Kaleo Designs

459 Kerikeri Road

Kerikeri 0293

Please complete our online returns form prior to shipping your return.

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